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Terms and Conditions

Deposit

A booking is not considered binding until such time as the deposit is received by us and the confirmation issued to you. The balance of the booking payment must be paid to us no later than 10 weeks prior to arrival. All bookings made less than 10 weeks before arrival date should send full payment to us on the day of booking. Clients who have not paid the balance by the due date are liable to have their booking cancelled with charges being applied in accordance with the scale below. We advise all clients to make the deposit payment by credit card.

Accommodation only

Our contract with you is for accommodation only. It is your responsibility to arrange flights but we would ask you to ensure the accommodation you wish to book is available and has been reserved for you prior to booking your flights. We can place a property on hold for you for 24 hours to allow you to coordinate both accommodation and flights. If you do not confirm the booking within 24 hours, the hold will expire and the property will be placed on our available list again. Should your flight be subsequently cancelled or flight times altered, we will do our utmost to accommodate the changes but we cannot be held responsible if we are unable to do so. If you cancel your booking with us as a result, cancellation charges will apply according to our scale.

Travel documentation

It is your responsibility to ensure your passport and/or visa are in order. Holders of current UK and other EU member state passports do not require visas for travel into other EU member states. If you are unable to travel as a result of your documentation not being in order, you will not be entitled to claim any refund from us. Cancellation charges would apply according to our scale.

Insurance

All guests must ensure that they are fully covered with an adequate holiday insurance either at the time of booking or shortly after. Lanzarote Villa Choice are unable to help with any costs that would be covered by a holiday insurance

Circumstances outside our control.

We will do our utmost to provide you with the accommodation selected by you at the time of booking. If however, due to circumstances beyond our control, the accommodation becomes unavailable, we will offer you a property of comparable or higher standard. Should you choose not to accept the alternative offered, the booking will be considered as having been mutually cancelled and any monies already paid to us will be refunded to you. We cannot be held liable for any other costs incurred by you. We will not be liable for cancellation or charge to your booking as a result of war, riots, civil commotion, strikes or other industrial action, disasters, acts of God, government or local authorities or any other event outside our control.

Property Descriptions

We have taken every care to provide accurate and up to date information on this site. However, as all our Lanzarote villas and apartments are privately owned there may be occasions where particular facilities offered are no longer available. If you are booking your holiday based on a particular facility offered, please ensure we are made aware of this at the time of booking. Furnishings may differ from the photos.

Single sex and/or young groups

Many of our villas do not accept same sex groups, hen/stag parties and groups under the ages of 21 years. If any of these apply to your booking we must be advised of such before booking and we reserve the right to cancel your booking should we not be advised.

Occupancy

Lanzarote Villa Choice must be made aware of all guests that will be staying in the accommodation. Should there be more guests in the party than stated on your confirmation you will be asked to pay any additional charges. The accommodation and its facilities can only be used by guests known on the booking confirmation.

Cancellation charges

If you decide to cancel your booking, you must notify us in writing. The effective date of the cancellation will be the date the written notice of cancellation is received by us. We will accept email notification as written cancellation provided this comes from the same email address as that used when the booking was made.
In exceptional circumstances, and by agreement with us, it may be possible to transfer a deposit paid for a holiday, subsequently cancelled, to another booking. In these circumstances, the deposit will be held by us until another booking has been made.
If you cancel your booking, you will be charged accordingly to the following scale.
Up to 70 days prior to arrival the deposit will be retained
From 69 days prior to the arrival date 100% of the total cost will be retained

**We strongly advise that you take out travel insurance once your accommodation has been confirmed to protect yourself against cancelletion due to circumstances beyond your control. Before you take out your insurance make sure that it will cover you for any eventuality

Currency and payment methods

All prices quoted on this website are in GB Pounds (£).
We accept payment by electronic transfer in GB Pounds (£)
Should you wish to make payment in Euros (€), please contact us. The amount to be paid will be calculated using the exchange rate applicable on that day and can be paid by electronic transfer.
We also accept payment by credit card. Payment by credit card is in GB Pounds (£) incurring an additional transaction charge of 2%.

Property check in and check out

Your accommodation is reserved for you from 14.00 on the date of your arrival until 10:00am on the date of your departure.

Breakages

The majority of our villas do not ask for a damage deposit. We ask all guests to report any breakages or damages to the local villa managers or ourselves Lanzarote Villa Choice. You will be charged for any damage excluding wear & tear made to the property.

Conduct

Guests are fully responsible for their conduct in their accommodation and resort. Should Lanzarote Villa Choice receive complaints of willful damage to property or excessive noise we reserve the right to terminate your stay without refund.

Safety

It is the responsibility of the hire party to ensure that the facilities of the accommodation are used in a safe manner. On completion of the reservation  information  will be sent which must be read. We are unable to accept responsibility for any accident or injury which occurs in the provided accommodation.

Swimming Pools

– Swimming pools should be used with care and safety in mind and are at your own risk. No diving or pushing, no running and non swimmers and children should be supervised at all times.
– It is forbidden to touch or change any of the swimming pool controls. If there is a problem with the swimming pool.  the villa manager must be contacted immediately.

Appliances

– Appliances should not be improperly used. Care must be taken at all times.The use of all electrical items such as- washing machine, dishwasher, iron, radio/cassette, kettle etc. is entirely at the discretion of the user, and we will not be responsible for any injury or damage that may be a result of such usage.

General

– It is the guests responsibility to act with caution and care during their stay and familiarise themselves with the property, taking note of floors that may become slippery when wet, sliding doors, corners on furniture if there are children in the party

Circumstances beyond our control

We are unable to accept responsibility for any inconvenience caused by disturbance of any kind, and at any time from neighbouring property, land, tenants/clients or animals. Or by the failure of local services for any length of time, such as electricity, water supply, wifi, electric or gas equipment. Or for the unavailability of any general amenities, including television), swimming pools that may have to be drained and re-filled, serviced and maintained from time to time, road works or condition of roads

Difficulties in resort

In the unlikely event a difficulty should arise during your stay, it is of utmost importance that you report it to your local villa manager in resort. Should you not receive a satisfactory response, you must then report it to us as soon as possible by phone or email to allow us the opportunity to resolve it satisfactorily. We will do our utmost to resolve the situation, but would ask that you make allowance for local working times and holidays.
Unfortunately, we have no control over failure of public supply or utility such as water or electricity although we will do out utmost to ensure any disruption caused by such failure of supply is minimised.

If we are unable to resolve your problem during your stay, any complaint you may wish to make must be set by email to our office in Lanzarote, within 14 days of your return date. Please call us so we can confirm receipt of the email. The email should come from the same email address as that used when the booking was made.